Returns & Exchanges

We hope you love your Olga Valentine pieces. If something isn’t quite right, we’re happy to help.

Refunds

If your item arrives faulty or we’ve sent the wrong item, we’ll happily refund, repair or replace it. Once your return is received and approved, your refund will be processed to your original payment method within 5–10 business days. We’ll also refund your return postage if you email the receipt to info@olgavalentineswimwear.com within 2 days of sending your item back.

Exchanges

We’re happy to exchange for a different size or colour within 14 days of delivery, subject to availability, as long as the item is unworn, unwashed, has its tags attached, and the hygiene liner is still in place. Return postage for exchanges is the customer’s responsibility.

Sale items

Sale items can be exchanged or returned for store credit within 14 days of delivery (same conditions as above). We don’t offer refunds on sale items for change of mind.

Final Sale & samples

Items marked “Final Sale” and sample pieces can’t be returned or exchanged for change of mind.

Please note

• Items that have been worn (other than tried on with tags and hygiene liner attached), used or altered can’t be returned or exchanged.
• For hygiene reasons, swimwear can only be returned or exchanged if the hygiene liner is still in place. We recommend trying swimwear on over underwear.
• None of this affects your rights if an item is faulty.

How to return or exchange

Email info@olgavalentineswimwear.com with your order number and we’ll guide you through it. Once approved, please send your item(s) to:

Olga Valentine
PO Box 181
Buderim QLD 4556
Australia

We recommend using a tracked postage service, as we can’t be responsible for items lost in transit.